Shipping Policy

At Desire Essentials, we work hard to process and deliver your order as quickly as possible.

Processing Time

All orders are processed within 1–3 business days after payment is received. Processing times may be extended during holidays, sales, or high order volume periods.

Shipping Options & Delivery Times

We offer the following shipping methods:

• Standard Shipping: 3–5 business days
• Express Shipping: 1–2 business days
• Local Pickup: 3–5 business days (customers will be notified when their order is ready for pickup)

Delivery times are estimates and may vary depending on the carrier and location.

Pre-Orders

Some items may be available for pre-order. Pre-order items are not in stock at the time of purchase and require additional processing time.

• Estimated shipping dates for pre-order items will be sent via email after your order has been processed.
• If your order contains both in-stock and pre-order items, your order may be shipped together once all items are available unless otherwise stated.
• Pre-order timelines are estimates and may change due to supplier or shipping delays.
• Customers will be notified if there are any significant changes to expected shipping timelines.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update.

Shipping Delays

Desire Essentials is not responsible for delays caused by carriers, weather conditions, holidays, or other factors outside of our control.

Incorrect Shipping Information

Customers are responsible for entering accurate shipping information at checkout. Desire Essentials is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Desire Essentials is not responsible for lost, stolen, or missing packages. Customers must contact the shipping carrier directly to file a claim.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

Contact Us

For any questions or concerns, please contact us at:
info@shopdesireessentials.com
harmony@desireessentials.com